How we handle your information.

1. What Personal Information We Collect

When you use our services or visit our site, we may collect the following personal information:

• Contact information: Name, email address, mailing address, phone number
• SMS metadata: Consent status, mobile number, date/time of opt-in
• Usage information: IP address, browser type/version, pages viewed, timestamps
• Shipment details: Shipping address, delivery instructions, tracking number
• Payment details: (If provided) credit card (via third-party processor), billing address
• Marketing preferences: Your opt-in choices for emails, text messages, and promotional communications

2. How We Use Your Personal Information

We use your personal information for the following purposes:

• To process and manage your shipments, including booking, tracking, and delivery notifications
• To send confirmations, updates, receipts, and support messages by email or SMS
• To deliver marketing communications, but only if you have opted in to receive them
• To improve our services and website, via analytics and user feedback
• To comply with legal and regulatory requirements, including record-keeping and audits

4. Who We Share Your Personal Information With

We may share your personal data in these specific, limited scenarios:

• Third-party service providers: For processing shipments, payments, analytics, hosting, and marketing tools — under strict confidentiality agreements
• Regulatory or legal authorities, when required by law or necessary to protect rights or safety
• Business transfers: In case of merger, acquisition, or sale, with notice to you and safeguards in place

We do not sell your personal information, and we do not share your SMS consent or mobile number with third parties for marketing beyond PSTL Freight.

5. How We Protect Your Information

We implement administrative, technical, and physical safeguards to secure your information, including:

• Encrypted transmission (HTTPS) on forms and checkout pages
• Secure, access-controlled storage systems
• Regular security assessments and staff training

However, no system is 100% secure. While we strive to protect data, we cannot guarantee it fully.

6. Cookies and Privacy Settings

We use cookies and similar technologies in three categories:

• Essential: required for the site to function (security, load balancing, remembering your consent). These stay on and cannot be disabled.
• Functional: remember preferences that improve how the site works for you. Used only if you allow them.
• Marketing: measure visits or support advertising. Used only if you allow them. We do not currently load third-party advertising pixels unless you accept this category.

You can approve or change these choices at any time from the Privacy Settings bar, or from the Privacy Settings link in the footer.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you
• Correct, update, or delete your information
• Opt out of marketing communications at any time
• Withdraw SMS consent by replying “STOP” to any text message or contacting us directly

To exercise any rights, email us at Onboarding@pstlfreight.com or use the Contact Us form.

8. How Long We Retain Your Data

We generally retain your personal and shipment data for as long as is necessary to fulfill our services and legitimate business needs, and in accordance with legal or regulatory retention requirements.

9. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in law or our services. The “Effective Date” at the top will reflect the date of the latest update. We encourage you to review this policy periodically.

10. The Prime Star Driver App

The Prime Star app is for drivers who haul for Prime Star Transport and Zepton Star Transport. Accounts are created by our company; the app does not offer public sign-up. When you use it, we collect:

• Precise location, including in the background: while you are signed in, the app shares your phone's location with Prime Star dispatch continuously, including when the app is closed and when you are off duty. Dispatch uses it to see where company trucks are, offer you the nearest loads, show load progress to customers, and keep drivers safe. Signing out of the app stops location sharing.
• Photos and documents: pictures you take or choose of fuel receipts, bills of lading, scale tickets, and onboarding documents such as your driver's license and medical card.
• Driver records: your name, phone, email, truck and trailer numbers, loads, hours of service, pay information, and the onboarding details you enter.
• Device information: a notification token so we can send you load offers and updates.

We use this information only to dispatch and pay you, run our trucking operations, and meet safety and regulatory requirements. We share load details (your name, truck, trailer, and load status) with the customer who ordered the load and their dispatch software, and we use service providers to run the app: our hosting and database providers, Apple and Google for notifications, and our business phone provider for text messages. We do not sell this information or use it for advertising.

11. Deleting Your Account

To delete your Prime Star app account and the personal information linked to it, email Onboarding@pstlfreight.com with the subject “Delete my Prime Star account” from the email or phone number on your account, or call us at the number below. We delete your account and location history within 30 days. Load, pay, and safety records we are required by law to keep (for example under FMCSA and tax rules) are retained for the period the law requires and then deleted.

12. Contact Us

If you have questions or concerns about this policy or our practices, please contact:

• Email: Onboarding@pstlfreight.com
• Phone: +1 (432) 218-1344