Privacy Policy

Effective Date: July 28, 2025

Welcome to PSTL Freight (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website — pstlfreight.com — or interact with us via online forms, SMS, or other digital services.

1. What Personal Information We Collect

When you use our services or visit our site, we may collect the following personal information:

  • Contact information: Name, email address, mailing address, phone number

  • SMS metadata: Consent status, mobile number, date/time of opt‑in

  • Usage information: IP address, browser type/version, pages viewed, timestamps

  • Shipment details: Shipping address, delivery instructions, tracking number

  • Payment details: (If provided) credit card (via third‑party processor), billing address

  • Marketing preferences: Your opt‑in choices for emails, text messages, and promotional communications

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and manage your shipments, including booking, tracking, and delivery notifications

  • To send confirmations, updates, receipts, and support messages by email or SMS

  • To deliver marketing communications, but only if you have opted in to receive them

  • To improve our services and website, via analytics and user feedback

  • To comply with legal and regulatory requirements, including record‑keeping and audits

SMS consent is not shared with third parties

  • If you opt in to receive SMS/text messages from PSTL Freight, we will send you shipment updates, delivery alerts, and relevant service notifications.

  • SMS consent is not shared with third parties or affiliates. We only send SMS messages directly related to your own shipments or requested communications and never sell or rent your SMS consent or phone number.

4. Who We Share Your Personal Information With

We may share your personal data in these specific, limited scenarios:

  • Third‑party service providers: For processing shipments, payments, analytics, hosting, and marketing tools—under strict confidentiality agreements

  • Regulatory or legal authorities, when required by law or necessary to protect rights or safety

  • Business transfers: In case of merger, acquisition, or sale, with notice to you and safeguards in place

We do not sell your personal information, and we do not share your SMS consent or mobile number with third parties for marketing beyond PSTL Freight.

5. How We Protect Your Information

We implement administrative, technical, and physical safeguards to secure your information, including:

  • Encrypted transmission (HTTPS) on forms and checkout pages

  • Secure, access-controlled storage systems

  • Regular security assessments and staff training

However, no system is 100% secure. While we strive to protect data, we cannot guarantee it fully.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access the personal information we hold about you

  • Correct, update, or delete your information

  • Opt out of marketing communications at any time

  • Withdraw SMS consent by replying “STOP” to any text message or contacting us directly

To exercise any rights, email us at Onboarding@pstlfreight.com or use the “Contact Us” form.

7. How Long We Retain Your Data

We generally retain your personal and shipment data for as long as is necessary to fulfill our services and legitimate business needs, and in accordance with legal or regulatory retention requirements.

8. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in law or our services. The “Effective Date” at the top will reflect the date of the latest update. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this policy or our practices, please contact:

  • Email: Onboarding@pstlfreight.com

  • Phone:+1 (432) 218-1344